FAQ

Before getting started, we advise you to make sure that online gambling is allowed in your country of residence.

It is entirely and solely your responsibility to ensure that by playing in an online casino you do not violate or breach the laws and regulations in your jurisdiction. Please get acquainted with the General Terms and Conditions to make sure that your country is not on the list of restricted countries.

No, only players who have reached the age of 18 can play at Blazzio.com. If the player turns out to be underage during the verification checks, we reserve the right to delete such accounts without the right to be restored.

To register an account and play at Blazzio.com, a player must be at least 18, unless otherwise stated by the local laws where applicable.

Sure! To play the games in a fun mode, just log in to your account, choose the desired game and click the ‘Fun Mode’ button.

Kindly note that by using this feature, you are not playing with real money and the bets placed do not contribute towards the wagering requirements.

Registration at Blazzio.com takes less than a minute! To register an account at Blazzio.com, please press the “Register” button at the top corner, enter a valid email address, set a password, and add a few details of personal information. A welcome letter with a verification link to activate your account will be sent to the specified email address.

Check your spam or junk folder if you didn’t get one and/or contact our friendly customer support for further assistance.

Some email service providers may send incoming emails to your Spam or Junk folder. To make sure that important notifications are not directed to your spam folder, we advise you to mark the messages from our casino as "important" (or Add a star) in your Mailbox to be sure that all our emails will be delivered to you.

We also advise you to add our email address to your list of 'Safe' contacts.

In order to verify your phone number simply visit your ‘Profile’, click on the ‘Edit’ button, and provide your phone number in the relevant field, confirm by clicking ‘Verify’.

A validation code will be sent to you via SMS, enter it in the required field and your phone number will be confirmed straight away.

If you’re having issues logging in, make sure that you’re entering the correct login details and that CAPS LOCK is turned off.

In case you have forgotten your password, just use the ‘Forgot Password?’ option to reset it. Still no luck? Contact our friendly customer support via Live Chat or by email ([email protected]) for further assistance.

To reset your password, please click the ‘Log in’ button at the top corner, select the ‘Forgot Password?’ option, and provide the email address you’ve registered with us.

You will receive an email with a link to reset your password. In case of any difficulties, please contact our friendly customer service team via Live Chat or by sending us an email at [email protected] and we will sort it out.

You are allowed to open only one account at Blazzio.com. Creating multiple accounts is strictly prohibited and violates our General Terms & Conditions.

If you don’t have access to the email address you used to register an account, please contact our friendly customer service team via Live Chat or by sending us an email at [email protected] and we will always provide you with a solution.

Unfortunately, no. Your account is linked to the email address indicated during registration.

In case you don’t have access to the email address you used to register an account, please contact our friendly customer service team via Live Chat or by sending us an email at [email protected] and we will provide you with a possible solution.

Unfortunately, it is not possible to change the currency of your account selected during registration.

If you wish to update your personal information or you’ve noticed a mistake during registration please visit your ‘Profile’ and click on the ‘Edit’ button. Kindly note that some of the personal details cannot be changed from your side, simply email us at [email protected] or use Live Chat and we’ll get it resolved without a delay.

In order to log out, please click on the ‘Log Out’ button in the left sidebar.

Should you no longer wish to receive marketing materials or bonus offers from Blazzio.com, please visit your ‘Profile’ – ‘Communication Preferences’ section and untick the corresponding checkbox. All of our marketing emails also contain an Unsubscribe link for your convenience.

Remember that Blazzio.com constantly offers personalised promotions and bonuses one cannot miss, unsubscribing from communication channels will limit your chances to get something special.

In a few quick steps you can subscribe to our newsletters and be the first to know about upcoming promotions, new game releases and exclusive offers:

• Go to your ‘Profile’ – ‘Communication Preferences’ section;

• Opt in to receive emails from us and enjoy exclusive promotions in your mailbox!

Get the latest news by subscribing to other available channels in the Communication Preferences, such as SMS and calls. Blazzio.com will keep you in the know!

When you join Blazzio, you’ll get a trail-blazing welcome bonus to kick-start your winning chances. There’s a choice of two welcome bonuses available with your first deposit:

• You can get 120% Bonus up to €500 on the first deposit + 100 free spins (promocode BLAZZE120), can be activated within 2 days after registration
  OR 100% Bonus up to €500 on the first deposit + 100 free spins (promocode BLAZZE100), can be activated within 7 days after registration.

• Your second deposit gains a 100% bonus, up to €500. The offer is valid for 14 days and the Bonus Code is BLAZZE002.

• The third deposit you make at Blazzio gives you a 100% bonus, up to €500, plus 50 Free Spins. The offer is valid for 14 days and the Bonus Code is BLAZZE003.

• The Free Spins have zero wagering requirements, while for the deposit bonuses they are 30x on the bonus + deposit. Terms & Conditions Apply.

As soon as you register at Blazzio.com, visit Cashier to place your first deposit with a bonus of your choice. Redeem the code BLAZZE120 with a deposit of at least $/€15 and a 120% match up bonus will instantly be added to your account. And that’s not all, as we offer welcome bonuses for the second and third deposits!

Get a 100% bonus, up to €500 on your second deposit. The offer is valid for 14 days and the Bonus Code is BLAZZE002.

Get a 100% bonus, up to €500, plus 50 Free Spins on your third deposit. The offer is valid for 14 days and the Bonus Code is BLAZZE003.

Blazzio.com offers welcome match up bonuses with x30 wager. Simply use the relevant bonus codes when depositing.

To see all your active or available bonuses simply go to your ‘Profile’ when logged in.

If you did not get the bonus, please check the list of possible reasons below:

• the minimum deposit amount to qualify for the bonus has not been met;

• the bonus code or promotion has expired;

• your account did not meet the offer requirements;

• you’ve previously requested to be excluded from receiving bonuses.

In case an additional assistance is needed, feel to simply email us at [email protected] or use Live Chat.

You can check your bonus wagering status in your ‘Profile’, ‘Bonuses’’ section.

You can make deposits with the following currencies: EUR, CAD, AUD, NZD.

Kindly note that during registration you must choose only one currency as the main for your account. To avoid the cost of exchange rate fees, it is highly recommended to use the currency matching your country/deposit method account currency.

Our team puts a great effort into offering you the best and safest payment methods available on the market. At Blazzio.com you can easily deposit with your Visa or Master Card, as well as AstroPay, Flexepin and many other available alternative payment methods. Please check our Payments Page for more details.

There are a few easy options available to place a deposit at Blazzio:

• Use the “Deposit” button at the right top corner;

• Use the “Quick deposit” button in the left side menu;

• Visit your Profile’s “Cashier” page and tap the “Deposit” button;

• Or, place a deposit straight for the Game page!

Select the payment method you would like to deposit with, choose the preferred amount, and click “Continue”. As soon as you fill in all the required information, your casino account will be topped up.

In order to place a deposit in Bitcoin or any other cryptocurrency, please use any of the available “Deposit” options on the website:

• Use the “Deposit” button at the right top corner;

• Use the “Quick deposit” button in the left side menu;

• Visit your Profile’s “Cashier” page and tap the “Deposit” button;

• Or, place a deposit straight for the Game page!

Select BTC or any other cryptocurrency, enter the amount you wish to deposit and click “Continue”. Fill in all the required information and follow the necessary steps, for your casino account to be topped up.

For example, you will see the amount in BTC that you need to send and the unique code that should be used as the BTC wallet address where you will send the payment. If you already have a Bitcoin wallet, just send the stated amount in Bitcoins to the address that you see on the screen on our website.

If you don't have a Bitcoin wallet, you will need to create one. We suggest using Coinbase.com or Binance.com as the most trusted international market platforms.

Please note that depending on network activity, it can take up to a few hours before transfers into or out of your Cash App are confirmed on the blockchain.

All deposits are credited instantly to your casino account balance. For cryptocurrencies, the time depends on both how many transactions are currently waiting in the blockchain and on the fee used to transfer the funds.

Please note that each payment method has its own estimated time required for the deposit to be credited to the casino account. More detailed information can be found on the Payments Page.

If the funds have not been added to your casino account, no problem, we advise you to take the following steps:

• Check the financial details you’ve entered: Card Holder's Name, Card Number (16 digits), CVV/CVC code, Email, etc;

• Expiration date: Make sure that your card or account is not expired/blocked;

• Card or account limits: Double-check your monthly online payment limits;

• Make sure your bank allows foreign transactions;

• Clear your cache and cookies or use Google Chrome as recommended browser.

If you still encounter issues with depositing, kindly contact our friendly customer service team via Live Chat or by submitting a request to [email protected], we are available for you 24/7.

In case you’ve made a deposit with any of the available payment methods, but the amount is not showing on your casino account balance, please, make sure that the funds were deducted from your card/account and if so, please forward a copy/screenshot of the appropriate bank/account billing statement showing the successful transaction to the Blazzio.com customer service team via Live Chat or send a request to [email protected], so that we could investigate the case with the payment provider.

When transferring funds through the blockchain, which runs using decentralized networks, unfortunately, we do not have any access to those transactions. The money to another wallet will be deemed to be lost.

The minimum deposit amount is €10 or account currency equivalent unless otherwise stated by the relevant payment method. Please visit the Payments Page to get more information.

Blazzio.com offers fast and reliable methods to withdraw your winnings. To request a withdrawal, simply visit the Cashier, tap the “Withdraw” button, select the available method of withdrawal and follow the onscreen steps by filling in all the required information. Our Finance Department will generally process your withdrawal within 24 hours.

If your account is not verified, you have to first go through the verification process. It is a one-time procedure that will make your future withdrawals fast and easy to do.

Kindly note that withdrawals can only be made back to the same card or account used when placing deposits.

You can cancel your withdrawal request from the Cashier section if it has a “Pending” status. The funds will be transferred back into your casino account.

Note, once the request is ‘Confirmed’, you will no longer be able to cancel it.

Blazzio.com does not charge any transaction fees for withdrawals, but certain fees may be charged from the payment providers’ side. Unless otherwise stated in the General Terms and Conditions for specific situations when the deposited money was not used for betting.

The maximum withdrawal amount processed to any given player is 5, 000 euro (7,300 CAD / 8,000 AUD / 8,400 NZD) per week and 15,000 euro (21,500 CAD / 23,500 AUD / 25,000 NZD) per month since the last withdrawal. For more details kindly visit General Terms & Conditions, Section 8 “DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT”.

Your withdrawal request could be rejected for a few reasons. The possible reasons can be the following:

• There is an active bonus on your account;

• The deposit is subject to an equal or higher wager amount;

• Your account is not verified;

• The withdrawal bank account or alternative payment method information was filled out incorrectly;

• Other reason.

For further assistance please contact Blazzio.com customer service team via LiveChat or [email protected] email. We are available 24/7 for you.

Blazzio.com team strives to process the withdrawal requests instantly, however, we reserve the right to process the withdrawal requests within 7 (seven) days time after your account verification.

Kindly note that weekends and public holidays are excluded from the processing time.

If your requested withdrawal did not arrive, there is no need to worry. We are here to help. Don't hesitate to contact our customer service team by providing a copy of your bank or account statement from the time the withdrawal was requested until the date when you contacted support. Our team will track the withdrawal and the reason it did not arrive.

We uphold state-of-the-art security measures in order to protect your personal data from unauthorized access, unlawful disclosure, destruction or modification, accidental loss, and other misuses. It’s our top priority! The security mechanisms we use are technical, physical, and administrative, such as encryption, firewalls, physical access controls, and information access controls.

It is necessary to verify your account before withdrawal request, however, we reserve the right to request an account verification at any time. Note that KYC verification is a one-time procedure and it is mandatory for every player.

Please provide the following documents for your account verification:

• Proof of identity: a valid passport, ID card, residence permit or driver's license (front and back in color);

• Proof of address: utility bill or a bank statement with your full name and physical address (not older than 3 months);

• Proof of payment: copy of the credit card (the first 6 and the last 4 digits should be visible, other digits can be hidden).

• OR Proof of payment: a screenshot from the electronic wallet showing recent deposits to Blazzio.com, with your full name and address or e-mail address visible.

All copies should be of good quality and readable. Make sure to check this before uploading them to your Profile or send them to [email protected].

You can upload your documents through the Personal profile using the ‘Verification’ tab. Please upload the copies only in JPEG & PDF files with a maximum upload size - 7.5 MB per file. All files must be submitted in a good and readable quality, all corners should be visible.

If you encounter issues with uploading the files, feel free to send them to [email protected] for further verification.

Please note that all the documents submitted via the Verification page will be reviewed within a 24 working hours timeframe. Nevertheless, we might require additional documents for your account verification in accordance with the General Terms and Conditions.

Once your account is fully verified, you will be duly notified via email provided during registration.

The speed of the games mostly depends on the Internet connection, so make sure that you have sufficient Internet bandwidth. We highly recommend clearing the browser cache and cookies, restarting the browser, and trying again. If the problem persists, please get in touch with our customer service for further assistance.

Our casino is optimized for all devices, but some games may not support an old model of mobile devices. Please contact our friendly customer service team at [email protected], specify your device, operational system, the browser you are using and we will provide you with the relevant solution.

First of all, you can always check the details of your bets placed in the ‘Games history’ provided in your profile. Kindly note that disconnected Internet or electricity outage do not influence the bet outcome as all history is securely stored on the servers of the game providers.

If you still feel there is a discrepancy, please contact our customer service team and provide us with the following information:

• specify the game and the round ID;

• send us a screenshot of the game you played with a bet in question, if available;

• indicate the time and date;

• describe in a few words the issue you’ve experienced.

IOS (iPhone)

How to take a screenshot on iPhone models with Face ID:

• Press the Side Button and the Volume Up button at the same time.

How to take a screenshot on iPhone models with Touch ID and Side button:

• Press the Side button and the Home button at the same time.

How to take a screenshot on iPhone models with Touch ID and Top button:

• Press the Top button and the Home button at the same time.

Android (Mobile)

Android phones vary greatly in their design, however usually to take a screenshot you do the following:

• Press and hold the Power and Volume Down keys simultaneously until the screen flashes indicating screenshot captured.

Windows (PC)

Here’s a breakdown of the different screen capture commands:

• Fn + Print Screen (PrtScn) – Captures the entire screen.

• Alt + Print Screen – Captures a single window.

• Win + Print Screen – Captures the entire screen.

• Win + Shift + S – Capture a screenshot using the built-in Snip & Sketch tool.

If you're using a PC you can also use a program called Snipping Tool. It allows you to take a snippet (screenshot) of your desktop. Once you have this you can save the file as a JPEG and send it through to us.

OS X (Mac)

How to take a screenshot on your Mac:

• Press and hold these three keys together: Shift, Command, and 3.

• If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.

How to capture a portion of the screen:

• Press and hold these three keys together: Shift, Command, and 4.

• Drag the crosshair to select the area of the screen to capture. To move the selection, press and hold Space bar while dragging.

Once you have your screenshot, simply upload it through the chat using the options in the chat window.

Clearing cache and cookies may vary depending on the browser. Here are the steps to clean the cache for a few browsers:

• Google Chrome: Click the menu button > More Tools > Clear browsing data. On the Clear browsing data window, select which time range you want to clear > Tick Cookies and other site data and Cached images and files, and then click Clear data.

• Internet Explorer: Click Settings, then select Internet Options > Under General, go to the Browsing History section, click the Delete button > Tick Temporary Internet files and Website files and Cookies and Website Data, then click Delete.

• Mozilla Firefox: Click the Menu button and select Settings > Select Privacy & Security, scroll to Cookies and Site Data, and then click Clear Data > Tick both Cookies and Site Data and Cached Web Content, and then click Clear > A confirmation box will appear. Click Clear Now to proceed.

• Opera: Open the red O and then click Settings. Alternatively, you can press Alt and P together > Open the Privacy & Security tab. Now click Clear browsing data..> In the drop-down box, select the beginning of time. Then check only Cookies and other site data and Cached images and files. Now click Clear browsing data.

Yes, if you would like to permanently close your account, simply contact our support team and we will guide you through the process.

We take our commitment to Responsible Gaming very seriously and offer a number of tools to help ensure that our customers’ playing experience remains safe and fun.

At Blazzio.com, we offer Responsible Gaming tools that can help you stay within your limits or if you feel you’d like to take a break from gambling. Simply visit your Profile, open the​ ​‘Responsible Gaming’ tab​,​ and set the desired limit.